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FAQ



Diamond FAQ’S

1. Questions regarding Diamonds on Fifth
2. General questions about ordering diamonds online
3. Diamond questions

Questions regarding Diamonds on Fifth

Why should I shop on Diamonds on Fifth instead of other major online Retailers?
What happens when I place an order online?
Can I view your diamonds and jewelry in person?
Do I have to pay taxes?
How do I know that the diamond that I ordered is the one that I receive?
Do you sell “Conflict Diamonds”?
What happens if I do not like my purchase?
Do you have other settings that are not advertised on you site?
Do you create custom jewelry?
How are your prices so low?
Will I receive the original certificate with my diamond?
Are any of the diamonds listed color or clarity enhanced?

General questions about ordering diamonds online

I am a little skeptical about making a large purchase over the internet. Is there anything you can tell me that will reassure me it is safe?
Is it really possible to find my diamond online?
Is it safe to mail a diamond?

Diamond questions

What is the difference between certified and uncertified diamonds?
What does clarity enhanced mean?
What is the best way to care for and clean your diamond?
What is Fluorescence?
What is AGS “0” “1” “2”…”10” cut grades?
What is “clean to the naked eye”?
What is an “ideal Cut”?
What does conflict free diamonds mean?



FAQ Answers

Why should I shop on Diamonds on Fifth instead of other major online Retailers?
Our goal is to bring you the best prices on diamonds and jewelry, while at the same time maintaining the intimacy of a person jeweler. There are quite a few sites out there that just grab inventories of stones, many of them outdated, and list them, thus giving an illusion of having huge amounts of stones. We try to focus more on a good variety of desirable, well priced stones that we can look at and give you an opinion or send you a picture. We are located in the heart of the Diamond District which means that whatever your request is, the chances are that the answer you’ll receive is positive.

What happens when I place an order online?
Your information reaches us securely via our SSL Secure server. Your credit card is not charged automatically. We first verify all the information, make sure we have the item in stock and then we process the order. For credit card purchases we perform address verification. We charge your credit card only once the item has been shipped.

Can I view your diamonds and jewelry in person?
Yes, but you must have an appointment. We encourage and invite you to visit our private showroom, located in the Diamond District. For an appointment call 1866-382-0288.

Do I have to pay taxes?
As a New York Company we only collect taxes if the item is shipped within New York State.

How do I know that the diamond that I ordered is the one that I receive?
Every diamond is inspected before it is shipped out. It is matched up to the original certificate and verified. You also have the option of taking to any appraiser to check if the diamond matches with the certificate within our 30 day risk free return policy.

Do you sell “Conflict Diamonds”?
No. We have full control of our inventory and we do all that we can to ensure that our Diamonds are not Conflict Diamonds.

What happens if I do not like my purchase?
You have 30 days from the date you receive your item to send it back and receive a full refund with no questions asked. This does not apply to custom-made jewelry.

Do you have other settings that are not advertised on you site?
Yes, we have a full catalogue of hundreds of styles. Just call us and we will be glad to help you choose the perfect setting.

Do you create custom jewelry?
Yes, you can email or fax us a picture or drawing of a jewelry item your desire and we will work with you to duplicate it to your satisfaction.

How are your prices so low?
We strive to provide our customers with the best value possible. Compared to most diamond sites, our sales are larger in volume, which allows us to charge a lower price.

Will I receive the original certificate with my diamond?
All purchases of loose diamonds will come with the original copy of the certificate when the purchase has been confirmed.

Are any of the diamonds listed color or clarity enhanced?
It is our policy not to sell diamonds that have been artificially altered in this way.

Shopping online Questions

I am a little skeptical about making a large purchase over the internet. Is there anything you can tell me that will reassure me it is safe?
As long as you are either wiring money or using a credit card with a U.S. company you have an easily verifiable and traceable history of your transaction. You are just as safe using your credit card or writing a check at any other local venue. Furthermore, Diamonds on Fifth takes advantage of Secure Socket Layer (SSL) to protect against loss, misuse, or alteration of your information. So ordering a diamond from Diamonds on Fifth is the worry-free experience shopping online should be. If you still have hesitations about ordering online you can always either do it by phone or personally come down to our showroom.

Is it really possible to find my diamond online?
Yes. With our expert advice & education, it is possible to find your diamond online. Our goal is to find the diamond that fits your desires as well as the band of your liking from our selection, including our gold, platinum or titanium jewelry. We make it simple to understand so that you know exactly what to expect from a diamond’s characteristics.

Is it safe to mail a diamond?
Since we ship our diamonds by carriers like FedEx and UPS, the incidence of loss is generally no greater than with any other item you might ship. In addition, all orders we ship are fully insured.

Diamond Questions

What is the difference between certified and uncertified diamonds?
Certified diamonds have had their quality examined and confirmed by a major laboratory. You will receive the certificate from a reputable laboratory and have the confidence of knowing that the quality of the diamond is accurate to its representation. Uncertified diamonds have not been graded by a major lab, and therefore, do not offer the security and accuracy that its counterpart does. Certified diamonds are also significantly more valuable than comparable uncertified diamonds.

What does clarity enhanced mean?
Clarity enhanced means that the diamond has been altered to improve the clarity. It means that the stone has been fracture filled and sometimes laser drilled as well. These stones are significantly cheaper than others because of this characteristic and it is our policy not to sell diamonds of these unacceptable qualities.

What is the best way to care for and clean your diamond?
Only a diamond will scratch another diamond, for this reason, jewelry should not be stored together. Also avoid wearing your diamonds while doing any kind of rough work. If you notice a loose stone setting, we recommend you to stop wearing your jewelry and visit a jeweler immediately.
Dust, pollution and daily wear all conspire to prevent your diamond from looking its best. Professional cleaning is your best option but until then you can easily clean the jewelry yourself. Using any mild liquid detergent and a toothbrush, gently clean your diamond jewelry. Rinse under cold water and pat dry with a soft cloth. Learn More

What is Fluorescence?
Fluorescence as a term means that a diamond will glow in blue under a RV lamp. It was used originally in diamond certifications as additional information for identification.
The impact of blue fluorescence on price depends on its notice ability. For some higher color stones, fluorescence gives the stones a whiter, brighter appearance. Some buyers regularly pay better prices for highly fluorescent “I” color and lower stones. Yellow fluorescence may require an additional 5 to 10 percent discount. Generally, the higher the quality and price per carat the stronger fluorescence lowers value.

What is AGS “0” “1” “2”…”10” cut grades?
AGS “0 is the first and best Ideal Cut as defined for round diamonds by the American Gem Society. Using a scale of zero to ten, the worst is AGS “10”. We at Diamonds on Fifth regard AGS “0” “1” “2” as “ideal-Cuts”.

What is “clean to the naked eye”?
By definition diamonds with clarities of IF, VVS1, VVS2, VS1, VS2, SI1, SI2, are eye clean. SI3 is the border line and in some cases SI2 as well.

What is an “ideal Cut”?
An Ideal cut is a prices degree of proportions that profoundly influence the sparkle, fire and brilliance of a diamond. Ideal Cuts only apply to round brilliant cuts, since there is less agreement concerning the bet proportions necessary for optimum performance in fancy shapes.

What does Conflict Free Diamonds mean?
President Bush signed to law the Clean Diamond Trade Act requiring all US diamond retailers to purchase diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legal channels. The US Customs Service is charged actively enforcing the provisions of the Kimberley Process as diamonds enter American ports.

Diamonds on Fifth is committed to offering its customers high quality graded diamonds, sourced from the world’s finest suppliers. We endorse any process that works to support and maintain legitimacy in the diamond trade.


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